WHAT TO EXPECT
FROM ROCK SOLID BUILDERS

Understanding our project timeline and process

Interested in Rock Solid Builders? Here’s what’s next.

The Project Timeline

After contacting RSB:

Discuss the Project

RSB will discuss your project over the phone, answer any initial questions, and then schedule an appointment either over the phone or at your home to gather all needed information to provide a proposal.

Email Confirmation

RSB will email a confirmation of the appointment.

In-Person Appointment

RSB will arrive at the scheduled appointment time to discuss the project, take measurements and gather all needed information to complete an estimate for the homeowners. RSB will also provide the homeowners with a folder of brochures to keep and samples to view.

During the proposal process:

Email Proposal

Proposal will be emailed within 7 days from your appointment for decks and within 14 days for screen rooms.

Follow-Up

Rock Solid Builders will follow-up with customer upon sending proposal.

After choosing RBS for your project:

Mail Signed Contract

The customer will mail RSB a copy of a signed contract, a copy of their home’s Plat of Survey, and the deposit amount listed. This allows RSB to put the customer on their schedule. RSB will email customer confirmation of receipt and provide an estimated start date.

HOA Approval

If the homeowner has a Homeowner’s Association, RSB will provide the homeowners with any necessary drawings for the homeowners to apply for HOA approval for their project.

Permit Application

Once an HOA approval letter is received, RSB will apply for all necessary building permits. RSB will email the customer the day the permit is applied for.

Schedule Start Date

RSB will contact customer upon permit approval and reconfirm estimated start date.

Confirm Start Date

RSB will confirm start date 2 business days prior to actual start date.

Deliver Materials & Get Started

RSB will arrive on start date at 7am to handle lumber delivery and start the job.

Inspection Schedule

RSB will explain the city or county inspection schedule to the customer, and be onsite for the majority of inspections.

Final Walk-Through

On the last day of the project, upon completion, the lead carpenter will conduct the final walk-through with the customer.

Your Deck is Complete!

This is it! Your new backyard escape awaits! RSB appreciates their clients so much. You will receive a thank you letter from us.

Trex^® & TimberTech^® Product Registration

RSB will register all Trex^® and TimberTech^® projects with the manufacturer.

Customer Review

RSB will follow-up with the customer for a review of the service provided.

Don’t wait any longer. Relax and enjoy your dream deck this year!

Contact Rock Solid Builders today for your free estimate.

OUR CLIENTS SAY

Rock Solid Builders does excellent work. This is the second home project they have done for us and we are extremely pleased. Great communication, great workmanship and a great all around experience with RSB! I highly recommend Rock Solid Builders Inc!

Timothy, Antioch, IL